Return and Refund Policy

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• Return and Refund Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

We mean what we say! All you need to do is give us a call or drop an email at [email protected] within a period of 14 days, from the date of order.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed, undamaged and/or unaltered condition.

Due to hygienic reasons no exchange on undergarments.  

Refund or replacement for goods/merchandise is subject to inspection and checking by SNOWHITE team.

To return any items which are damaged or not as per your original order, please contact our Customer Service by email [email protected]. In case of colour mismatch, wrong product or damaged product; kindly share the image of the product, product tag and invoice.

All returned items must be accompanied by a copy of the original receipt, a return or exchange authorization number.

Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Refunds for products purchased under a promotional offer will be based on the terms of the promotional price on original purchase.

Please note that Cash on Delivery convenience and shipping charges would not be included in the refund value of your order as these are non-refundable charges.

Can I return a part of my order?

• Yes, you may return a part of the Order in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 3 working days to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 working days. Typically the refunds are initiated within 2 days after product inspection.

How will I receive my Refund?

In case of any refund request for an order, the refunded amount shall be issued depending on the method used for payment.  

Refund Options  

If you paid by cash on delivery (COD), we will issue a refund to your wallet or Store Credit Account. Your store credit will reflect automatically within 1 working day after the returned items are collected and inspected.

If you paid by credit/debit card, you have the option for refund through Store Credit above or through your credit/debit card. The refund through credit/debit card will take within 14 days depending on the issuer of your card.

 

Store Credit
The Customer’s Store Credit can be used to purchase products from our web store. The store credit shall be automatically applied to your next eligible order. You can view anytime the credit limit, utilized amount, and the available store credit balance. 

Redemption of Store Credit
Store credits can be redeemed during the checkout process:

1) Click “Proceed to Checkout” after reviewing the items in your shopping cart.
2) Signup to Select your Shipping Address
3) Select the Payment Method by checking the box of “Spend your Store Credit (AEDXXX)”.
4) Review your order details.
5) Click Place your Order.

Notes:  

✔ If your order total is more than your store credit, the remaining amount can be paid for by other payment method.
✔ If you used store credit to purchase something from our web store and want to return it, we just add the total amount you paid, back to your store credit.
✔ If you are having any issue while redeeming your store credit, contact us or drop a message on Whatsapp for further help.

How do I return a product?

If the goods are returned because of any product damage, we will replace the product and bear the cost of return shipment. If the goods are returned because of personal choice changes; e.g., if you ordered a yellow color, but you now want a blue one and wish to exchange it - we would still replace the item, but the return shipment cost would be borne by you.  

You can return a product hassle-free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return.

1) Place your item in its original packaging
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the copy of invoice
3) Keep the product and the package ready in case of a SNOWHITE Pick up

Where do I return my product?

Please check with our customer care for any product return related queries.

I was charged with shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

 Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

I was charged with a convenience charge for my Cash on Delivery order. If I return my order will I get back my convenience charge along with the refund?

Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.

I was supposed to receive my refund by now but I haven't. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email. 

If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call, after 3 to 4 working days.