Terms & Conditions

Introduction

Thank you for visiting snowhiteonline.com the authorized exclusive Online Shop for SNOWHITE. Your visit to this website is subject to these Terms and Conditions:

This website Snowhiteonline.com is independently operated by SNOWHITE Garments LLC, Dubai. Founded in 1987, Snowhite has an impressive three decade legacy of partnership with its customers in the field of men’s garments. We are proud of our reputation in UAE, Qatar, Bahrain, Oman & Kuwait with more than 20 retail outlets having reputed brands in our hands. Our corporate culture is one of dedication, respect, and continuous improvement in the fast changing environment. We measure our success by our customers’ satisfaction. Our Motto Be Excellent but Not Expensive.

SNOWHITE Garments LLC reserves the right to update or modify these terms and conditions that are applicable on your visit to the website snowhiteonline.com or use of any service or purchase of any product from snowhiteonline.com; hence, you are advised to read this agreement carefully.

SNOWHITE Garments LLC solely reserves the right to accept, reject and remove users from registrations on the Website related web assets without stating any reason thereof. We will not be liable if for any reason this website is unavailable at any time or for any period. We reserve the right to restrict access to some parts or the entire website.

License & Site Access

SNOWHITE Garments LLC is in the business of creating internet retail platforms that enable us to sell products & services directly to our consumers by operating internet retail businesses and online platforms or as an online distributor for various brands and companies operating in UAE and the GCC. The liability of SNOWHITE Garments LLC under this agreement is limited to a maximum of the value of the product purchased from SNOWHITE Garments LLC plus shipping charges that may have been charged. Under no circumstances shall SNOWHITE Garments LLC be liable for any direct or indirect costs incurred by you for any reason related to the purchase or intended purchase of products and services on sites operated by SNOWHITE Garments LLC.

SNOWHITE Garments LLC will not be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.

SNOWHITE Garments LLC owns the Website and shall retain all intellectual property rights and ownership and proprietary rights and shall have the sole right, title and interest in and over the Website. No part of the website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this agreement shall give or be deemed to grant you, whether directly or by implication, any right, title or interest in or to the ownership or use of the Trademarks and Intellectual property. Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you.If any website links are provided to external websites, SNOWHITE Garments LLC is not responsible for the actions or consequences of the links provided. By using this website you declare and agree that you have the full power and authority to make enter into a transaction with SNOWHITE Garments LLC and that you are over 18 years of age and are legally competent to enter into an agreement. Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and SNOWHITE Garments LLC will not be responsible for your actions.

SNOWHITE Garments LLC shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

SNOWHITE Garments LLC may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service. SNOWHITE Garments LLC is a channel for sales and as such aims to make information about products and service accurate. However should there be unintentional errors relating to the product, pricing, availability, shipping and product supply, SNOWHITE Garments LLC will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.

Shipping of products will be done by the method indicated in the order. If for any reason SNOWHITE Garments LLC decides to send the product using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this. The product colour and actual size may vary from the visual representation on the website. If for any reason you do not wish to use the product you may return it back to SNOWHITE Garments LLC in its original packaging and condition without any use or wear and tear to the address given on the invoice. This must be received by SNOWHITE Garments LLC within 14 days from the time it is received by you (see Refund and Return Policy). Due to hygienic reasons No exchange/return on under garments.

Once you place an order with SNOWHITE Garments LLC, you cannot cancel this order once it is processed. In that case, you will need to return the product to SNOWHITE Garments LLC once you received it should you wish to return. Returns must comply with the return conditions as given in this agreement. SNOWHITE Garments LLC has the right to assign or transfer all or part of its rights or obligations under this Agreement without prior notification

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify snowhiteonline.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Snowhiteonline.com cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Privacy Policy:

The User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of the snowhiteonline.com Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him/her.

Snowhite does not store the card detail in order to protect privacy of customer.

Limitation of the User:

The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that snowhiteonline.com name is stated as the source and prior written permission of snowhiteonline.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website are not permitted.

Indemnification:

You agree to indemnify, defend and hold harmless snowhiteonline.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by snowhiteonline.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on snowhiteonline.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to enable to begin an investigation.

Cancellation General Policy 

  • Cancellation by Snowhite:
    There may be certain instances where we are unable to accept orders and hence must cancel.   Snowhite reserves the right, at its sole discretion, to refuse or cancel an order for any reason (e.g. unavailability of physical stock, inaccurate or errors in product or pricing information, or any problem identified by our credit and fraud prevention team).  Additional information may also be required for verification purposes before accepting any order. You shall be contacted if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card account.

  • Cancellation by the Customer:
    Cancelation of order by the customer prior to processing or shipping by Snowhite shall be allowed and any considerations paid shall be refunded.  However, orders that have already been processed or shipped by us can no longer be cancelled.  Snowhite has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Snowhite and hence accepts Snowhite’s decision regarding the cancellation.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, snowhiteonline.com reserves the right to cancel all past, pending and future orders without any liability. Snowhiteonline.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer with a very high return rate.
  • Customer doesn't reply to the payment verification mail sent.
  • Customer fails to produce adequate documents during the payment details verification.
  • Misuse of another customer's phone/email.
  • Customer uses invalid email and phone no.
  • Overuse of a voucher code.
  • Use of a special voucher not tagged to the email ID used.
  • Customer returns the wrong product.
  • Customer refuses to pay for an order.
  • Customer is involved in the snatch and run for any order.
  • Invalid/Incomplete address escalated by our courier service.

Process for Pilferage Claim

If a customer raises a complaint about partial item or partial order through Customer Care; the customer is supposed to claim for pilferage within 48 hours of delivery; otherwise, the claim will not be entertained.

An Email will be sent seeking/providing following information:

  • Short description of the case (A few questions may be asked to help us understand the scenario)
  • The snapshots of the packet and other box (if any), especially the sides which looks tampered or damaged.
  • The refund for prepaid orders will be done after investigation which usually requires 3-4 business days. The process will include investigation with the concerned departments.

The customer may not be eligible for a refund if he/she falls in any of the scenarios stated below:

  • Customer fails to provide adequate information about the case
  • Customer fails to provide snapshots of the packet and box(if any)

If an opened delivery was received, pilferage claims must be made the same day. Customer must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

Customer Complaints or Dispute Policy

Snowhite is  dedicated  to  providing  excellent  customer  service  and  maintaining a  healthy  customer  relationship at  all  time. We ensure that all complaints are handled as efficiently and effectively as possible. It is our responsibility to  provide  an  efficient,  fair  and  structured  mechanism  for  handling  complaints, keep  customers  informed  as  to  the  progress  of  their  complaint  and  the  expected  timeframe  for resolution.  We  review  our  complaints  so  that  we  can  improve  our  standard  of  customer  service.

Upon  receiving  a  complaint,  we  shall acknowledge  your  matter  via e-mail within  2 business  days, if e-mail bounced back, we will inform through phone.  We  will  keep  you  informed  of  the  progress  of  your  complaint,  proposed  actions  and  the  expected  timeframe  for the resolution.  Our  aim  is  to  resolve  complaints  in  a  timely  manner  and  we  will  generally  resolve  a  matter  within  7 to 15  calendar  days.  You shall be advised of the outcome of your complaint.

Card-related disputes shall be handled in accordance to the dispute policies and procedures of the issuing bank or financial institution.

Please  e-mail  or call to our  customer  service  and  we’ll  do  our  best  to  fix  any  problems  you  may  be  having  with  our  service,  as  soon  as  possible.

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of the Terms and Conditions. Corresponding governing body, laws and regulations in other GCC operations shall apply respectively.

All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand or (ii) sent by pre-paid registered post addressed to

SNOWHITE Garments LLC,

Office: 503, 5th Floor, B Block, Centurion Star Tower,
Port Saeed, Deira, Dubai.
P.O. BOX.: 12832
Phone: 00 971 4 2254273